Carrooka is a partnership business owned by Jack and Georgina Furnival, correspondence address: 32 Gladstone Street, Leek Staffordshire, ST13 5EP. Workshop address: Unit at the rear of 3 Ballhaye Street, Leek, Staffordshire, ST13 6JN Email address: hello@carrooka.com Telephone: 07900101802.

These terms and conditions are drafted in accordance with GDPR and The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and shall apply to any contract made after the date commencing 16th August 2023

Please note:
– If contact Carrooka by telephone, you will be calling a standard UK mobile number and your standard call rates will apply.
– All communications with Carrooka including the formation of sales contracts will be carried out in English only.
– A link to these terms and conditions can be found on our website footer and within all email communications and can be downloaded at any time for future reference.

1- FORMATION OF CONTRACT (Standard Items):
Standard items are all products that are displayed within our website store apart from Carrooka tournament boards which are specialised items made to customer requirements, please see section 3 below for terms relating to ordering a tournament board or any other special order items.

1.1- Completion of the online checkout process does not constitute a completed contract between us; it is an offer by you to buy products which is accepted by us when we send you a confirmation message by email.

1.2- We will send you a confirmation email when your order is received, which represents the start of our contract with you, you will receive another message from us when your items is dispatched. A copy of these terms and conditions will be contained within all confirmation emails and you may download this document for future reference.

1.3- We will strive to dispatch your order within the stated waiting time. Waiting times are displayed on each product page of the web site store and then confirmed in the email confirmation that is sent to you on receipt of your order. Please be aware that waiting times can be as long as 12 weeks from completion of the online checkout process. If there are any changes to the stated waiting time, we will inform you by email and we may also contact you by telephone if we are concerned that you may have missed our email.

1.4- We will email you when your order is ready to post to check suitable delivery arrangements. If we do not receive a response to this email we will attempt to contact you by text or telephone. If we are unable to make contact with you, we will dispatch your order to the shipping address on the original order form, 14 days after sending you notification that your order is ready to post.

1.5- Delays may occur if you’re not in to receive the parcel, or if there are national conditions which cause disruptions to courier services. Our courier will attempt delivery 3 times, and then the parcel will either be held for collection or returned to us. If your parcel is delayed for any other reason please contact us and we’ll resolve the problem.

2- CANCELLATION OF CONTRACT (Standard Items)
2.1- Under the Consumer Contracts Regulations 2013, you have the right to change your mind after purchasing items online, you do not have to give us a reason as to why you have changed your mind.

2.2- You can change your mind and cancel your contract with us prior to delivery (during the lead-in time) and up to 14 days after the delivery of your order. You can cancel your order by emailing us at hello@carrooka.com please include your order number and the name in which the order was place within the email.

2.3- If you cancel your order after delivery, you must notify us within 14 days. You will need to pay for return delivery to the address specified on our website. Return delivery is made at your risk and we strongly advise you to take out insurance against damage during transit as Carrooka cannot be held liable for the return of damaged goods. Please return all items in original un-used condition and original or comparable suitable packaging. We will return your funds to the payment method originally used to make the order within 14 days of receipt of the returned item or receipt of proof of return postage (such as a tracking number). We reserve the right to withhold some of the original payment if we deem it necessary to make any repairs or carry out any refurbishing work to your items. The initial delivery charge will be included in the refund. Please see additional notes below for international deliveries.

To read more about your rights please see Directgov
http://www.legislation.gov.uk/uksi/2013/3134/contents/made

3- FORMATION OF CONTRACT (Special order Items):
Special order items are defined as any item that cannot be ordered via our website store and are made to customer specifications which are planned via- face to face, telephone and/ or email. In particular- all Carrooka Tournament boards are considered to be special order items, unless they have been made speculatively in which case they will be placed for sale in our website shop and treated as a standard item.

3.1- The formation of a contract for a special order item can take place face to face, by telephone or email. During these communications we will establish the customer’s needs and prepare a formal quotation as appropriate. The quotation will provide details of the order contents, payment methods and waiting times. The quotation will be emailed to the customer for approval.

3.2- On written receipt of approval of the quotation from the customer, we will send an invoice for a pre-agreed non-refundable deposit amount to allow us to purchase raw materials. We will email a receipt for the deposit amount and this represents the start of our contract with you.

3.3- On completion of the order, we will contact you by email and will include a photo of your item. We will then invoice you for the balance of the order. On receipt of payment we will book delivery using a reliable courier and email a final receipt to the customer. Please see section 1.4 and 1.5 above for notes regarding delivery.

4- CANCELLATION OF CONTRACT (Special order Items)
As special order items are made to specific customer requirements we are not obliged to automatically accept a return if you change your mind after forming a contract with us. However, we always work with customers to seek a resolution that suits all. Therefore:

4.1- If you change your mind after placing your order but prior to delivery, we withhold the right to retain your deposit funds as we will have incurred costs in purchasing materials, but we will cancel your order on request please see notes 2.2 above as to how to contact us.

4.2- If you change your mind after delivery of your order we will not be able to accept a return as it was made to your specifications, although we will work positively with you to help you to re-sell the order or to help you find another solution.

5- FAULTY ITEMS (Applies to all orders)
5.1- Our products are made with utmost care, in the unlikely event that your items are faulty or damaged on arrival please contact us within 30 days of delivery, we will arrange for collection from you at our cost and a replacement or refund depending on your preference. Please see additional terms below for international deliveries.

5.2- If your order is delivered with considerable damage to the packaging or appears to have been damaged in transit, please DO NOT SIGN FOR THE PACKAGE and then contact us within 12 hours of delivery so that we can have some redress with our couriers. Please see additional terms below for international deliveries.

5.3- We offer a 6 month guarantee against faults. This does not include wear and tear arising from normal use of our products, although we will happily provide advice as to how to refurbish your board should wear and tear occur. In the event of a fault occurring within six months of delivery of your order please contact us by email at hello@carrooka.com with details of the fault. We will advise as to the best solution which may include us send spare parts and instructions for replacement, or may necessitate the return of the order to our workshop. This will be discussed on an individual basis with each customer.
To read more about your rights please see Directgov
http://www.legislation.gov.uk/uksi/2013/3134/contents/made

6- ADDITIONAL TERMS FOR INTERNATIONAL ORDERS (points 6 to 9)
6.1- Customers placing orders for international delivery must be aware that they are liable for all import duties and local taxes. Carrooka has no control over what these additional charges will be. International duties and taxes are NOT included in your check-out payment. Duties and taxes are
calculated on a country by country basis by local customs offices and will either be charged on delivery or customers will be notified by the courier that an invoice must be paid prior to delivery, or customers may receive an invoice after delivery. A delay in paying for local customs and taxes may result in an additional storage, administration and handling charges. Carrooka has no control over such charges and the customer remains liable for all such charges. A refusal to pay any charges relating to the international delivery of items, may result in the item being returned to Carrooka. In this instance, the customer will be liable to pay all return costs and all additional storage, administration and handling charges. Carrooka will invoice the customer for said charges.

6.2- Carrooka will post international orders using a reputable airfreight courier service and will pack items sufficiently to arrive in good condition under normal handling. Due to the complexities of international deliveries, we aim to resolve issues arising from damaged deliveries or faulty items within the destination country if at all possible. This means that we may send you additional replacement parts and give instruction as to how to fit replacement parts yourself or using local skilled labour. Where there are costs arising from this, Carrooka will refund these costs to the card used for the initial purchase, as long as costs are agreed in writing in advance. If a local repair is not possible, we will discuss resolutions with customers on an individual basis, solutions may include, a replacement item being sent without the need to return the faulty item, or a refund and cancellation of order. We hope to work in the spirit of cooperation to deal with issues relating to international orders in order to minimise airmiles and expense to all parties.

6.3- International customers have the same right to change their minds about their purchase as customers in the UK (see sections 2 and 4 above) BUT we would strongly advise customers to carefully consider a purchase before having items shipped overseas. Customers are wholly liable for all return costs under these circumstances. If customers do change their mind about purchase where there is no item fault, Carrooka will liaise with the customer to discuss alternates to return as a first choice, this may include the customer selling the item locally in order to avoid additional return expenses.

6.4- Please note that Carrooka rule books are currently supplied ONLY in English.

GDPR: PRIVACY AND HOW WE USE YOUR DATA
(1) We use your data to prepare and dispatch orders placed with us. This involves sharing your address, telephone number, and email address with a reputable courier company who will deliver your order. We also use your contact details to update you about the status of your order.

(2) We respect your privacy and will never share your personal details, unless we have a legal duty to use or disclose your information (including for crime and fraud prevention and related purposes).

(3) We will not send you any marketing emails unless you have requested to join our mailing list. You can leave our mailing list at any time by using the unsubscribe link provided on our emails, or by contacting us.

(4) Under the GDPR you have the right to access the data we hold about you. We are obliged to respond within one month. In the majority of cases we will respond much sooner than this.

(5) We will anonymise all the data we hold about you after 6 months of your purchase (the length of our guarantee) unless you have consented to us holding your information via a sign-up form to our mailing list. Anonymised data will be held for 7 years as proof of sale for HMRC purposes.

(6) We use cookies for innocent purposes to make the website run smoothly (eg. keeping track of basket content). We do not use data for profiling customers or making automatic decisions about them.

COOKIES
Cookies are small data files which are placed on your computer or other mobile or handheld device as you browse this website. They are used to ‘remember’ when your computer or device accesses this website. This website does not use cookies, save for the purpose of making your use of the
website run more smoothly.
Please note that when you agree to these Website Terms you shall be deemed also to have read, understood and agreed to our Privacy and Cookie Policy in its entirety. Any matter that may arise out of your use of this Website (including any distance contract entered into through carrooka.com) shall be governed by the laws of England and Wales.