TERMS AND CONDITIONS


Carrooka is a sole trader business, correspondence address:
32 Gladstone Street, Leek Staffordshire, ST13 5EP. Workshop address: Unit at
the rear of 3 Ballhaye Street, Leek, Staffordshire, ST13 6JN Email address:
hello@carrooka.com Telephone: 07900101802.
These terms and conditions are drafted in accordance with
GDPR and The Consumer Contracts (Information, Cancellation and Additional
Charges) Regulations 2013, and shall apply to any contract made after the date
commencing 1st March 2021.
FORMATION OF CONTRACT:
Completion of the online checkout process does not
constitute a completed contract between us; it is an offer by you to buy
products which is accepted by us when we send you a confirmation message by
email.
(1) We will strive to deliver within the stated time. Delays
may occur if you’re not in to receive the parcel, or if there are national
conditions which cause disruptions to courier services. Our courier will
attempt delivery 3 times, and then the parcel will either be held for
collection or returned to us. If your parcel is delayed for any other reason
please contact us and we’ll resolve the problem.
(2) We will send you a confirmation email when your order is
received, which represents the start of our contract with you, you will receive
another message from us when your items is dispatched.
(3) Our products are made with utmost care, in the unlikely
event that your items are faulty or damaged on arrival please contact us within
30 days, we will arrange for collection from you at our cost and a replacement
or refund depending on your preference. Please see additional terms below for
international deliveries.
(4) If your order is delivered with considerable damage to
the packaging or appears to have been damaged in transit, please DO NOT SIGN
FOR THE PACKAGE and then contact us within 12 hours of delivery so that we can
have some redress with our couriers. Please see additional terms below for
international deliveries.
(5) Under the Consumer Contracts Regulations 2013, you have
the right to change your mind after purchasing items online. You must notify us
within 14 calendar days from delivery, and pay for return delivery to the
address specified on our website. Please return items in original condition and
original or comparable suitable packaging. We reserve the right to withhold
refunds until evidence of the return of products has been provided, but the
initial delivery charge will be included in the refund. Please see additional
notes below for international deliveries. To read more about your rights please
see Directgov http://www.legislation.gov.uk/uksi/2013/3134/contents/made.
Instructions for cancellation at http://www.legislation.gov.uk/uksi/2013/3134/schedule/3/made.
ADDITIONAL TERMS FOR INTERNATIONAL ORDERS (points 6 to 9)
(6) Customers placing orders for international delivery must
be aware that they are liable for all import duties and local taxes. Carrooka
has no control over what these additional charges will be. International duties
and taxes are NOT included in your check-out payment. Duties and taxes are
calculated on a country by country basis by local customs offices and will
either be charged on delivery or customers will be notified by the courier that
an invoice must be paid prior to delivery, or customers may receive an invoice
after delivery. A delay in paying for local customs and taxes may result in an
additional storage, administration and handling charges. Carrooka has no
control over such charges and the customer remains liable for all such charges.
A refusal to pay any charges relating to the international delivery of items,
may result in the item being returned to Carrooka. In this instance, the
customer will be liable to pay all return costs and all additional storage,
administration and handling charges. Carrooka will invoice the customer for
said charges.
(7) Carrooka will post international orders using a reputable
airfreight courier service and will pack items sufficiently to arrive in good
condition under normal handling. Due to the complexities of international
deliveries, we aim to resolve issues arising from damaged deliveries or faulty
items within the destination country if at all possible. This means that we may
send you additional replacement parts and give instruction as to how to fit
replacement parts yourself or using local skilled labour. Where there are costs
arising from this, Carrooka will refund these costs to the card used for the
initial purchase, as long as costs are agreed in writing in advance. If a local
repair is not possible, we will discuss resolutions with customers on an
individual basis, solutions may include, a replacement item being sent without
the need to return the faulty item, or a refund and cancellation of order. We
hope to work in the spirit of cooperation to deal with issues relating to
international orders in order to minimise airmiles and expense to all parties.
(8) International customers have the same right to change
their minds about their purchase as customers in the UK (see point 5 above),
BUT we would strongly advise customers to carefully consider a purchase before having
items shipped overseas. Customers are wholly liable for all return costs under
these circumstances. If customers do change their mind about purchase where
there is no item fault, Carrooka will liaise with the customer to discuss
alternates to return as a first choice, this may include the customer selling
the item locally in order to avoid additional return expenses.
(8) All international communications will be in English
language.
(9) Carrooka rule books are currently supplied ONLY in
English.
GDPR: PRIVACY AND HOW WE USE YOUR DATA
(1) We use your data to prepare and dispatch orders placed
with us. This involves sharing your address, telephone number, and email
address with a reputable courier company who will deliver your order. We also
use your contact details to update you about the status of your order.
(2) We respect your privacy and will never share your
personal details, unless we have a legal duty to use or disclose your
information (including for crime and fraud prevention and related purposes).
(3) We will not send you any marketing emails unless you
have requested to join our mailing list. You can leave our mailing list at any
time by using the unsubscribe link provided on our emails, or by contacting us.
(4) Under the GDPR you have the right to access the data we
hold about you. We are obliged to respond within one month. In the majority of
cases we will respond much sooner than this.
(5) We will anonymise all the data we hold about you after 6
months of your purchase (the length of our guarantee) unless you have consented
to us holding your information via a sign-up form to our mailing list. Anonymised
data will be held for 7 years as proof of sale for HMRC purposes.
(6) We use cookies for innocent purposes to make the website
run smoothly (eg. keeping track of basket content). We do not use data for
profiling customers or making automatic decisions about them.
COOKIES
Cookies are small data files which are placed on your
computer or other mobile or handheld device as you browse this website. They
are used to ‘remember’ when your computer or device accesses this website. This
website does not use cookies, save for the purpose of making your use of the
website run more smoothly.
Please note that when you agree to these Website Terms you
shall be deemed also to have read, understood and agreed to our Privacy and
Cookie Policy in its entirety.
Any matter that may arise out of your use of this Website
(including any distance contract entered into through carrooka.com) shall be
governed by the laws of England and Wales. All contracts shall be concluded in
English.